Statistics say that 50 percent of customers think the fast resolution of problems is the most critical point of a good customer experience. Customer service is essential to the success of a company, which explains why in the United States alone, there are more than 2 million customer service jobs. Most people have made a call to customer service at some point.
Implementing VoIP calling is a great way to make customer service call centers more effective.
VoIP and Customer Service
Customer service centers often manage both incoming and outgoing calls. Several tools can be used to ensure the best customer experience, for example, VoIP.
Voice over Internet Protocol, for example, has been trending. This is because VoIP plans usually include great resources when dealing with high call volumes or large amounts of customers. VoIP has more available features than traditional landline setups, for example:
• Incorporation of automated surveys that help measure customer experience
• Streamlined customer flow
• Easier platform interaction
• Sales automation
• Local or toll-free phone numbers
These are just a few of the many fantastic features of VoIP phone plans. Generally, VoIP uses an app and is very easy to set up and start using. Many plans also have automatic answering, call forwarding, and other features that can help business owners take charge of their business without overspending on phone plans, landline phones, and more.
Local Numbers
A growing trend is for companies to use local numbers when calling clients. Many clients prefer a local number to avoid long-distance call charges. In addition, many businesses prefer them so that their services seem more targeted and applicable to the potential client.
Many people want to know if the company that has called them is legit or if the number is spam. There are many articles explaining how to know if a phone number is VoIP or landline, and you can also look up a company in the Better Business Bureau to know who is calling you.
Why VoIP?
VoIP is an excellent alternative because it is flexible, easy to install, has many features, has clear sound, runs on the internet you already have installed, and tends to have some of the best-priced calling plans around. It is incredibly efficient and helpful for those who have a high volume of customer service calls per day, or who are just starting a business and don’t have a ton of money to spend.