More than 70% of customers visiting quick-service restaurants today use the drive-through lanes. Due to the lanes’ speed, accuracy, and high quality of the food and service, customers prefer to take away rather than dine in. Business owners recognize the importance of these elements and work hard to develop cutting-edge technology that enhances customer satisfaction, product quality, and order turnaround time. This is why the hospitality industry always welcomes any innovation in the customer service field. One of the latest technologies introduced is timers in drive-thrus. Timers are a crucial component of the mix for quickly serving consumers. Order prep personnel are familiar with the entire client journey. On average, restaurants using timers finished their orders 29 seconds faster than those without. For any drive-thru, service speed improvements are significant. Although 29 seconds may not seem like much, clients who are in a hurry at busy times like breakfast or lunch can see the difference. Every second counts to them. For more information about drive-thru timer systems, visit https://www.rssts.com/drive-thru-technology/. If you are looking for reasons why timers might take your business to the next level, then the following article is for you.
Drive-Thru Timer/Systems: What Are They?
Companies like HME and Partech offer modern solutions like drive-thru timers. These clocks provide a graphical representation of a real-time situation in your drive-thru, including the number of cars, order details, and time remaining, via digital screens. Providing alerts, whether orders are on time or behind the company’s scheduled time targets, gives the operators the ability to manage their responsibilities more effectively.
To develop practical company goals, managers also obtain statistical data to help them comprehend the trends in operations. In addition, the drive-thru timer systems’ flexible programming capabilities enable them to be customized to cut down on service time and enhance efficiency gradually.
How Exactly Do Timers Affect Service Speed?
The timers gather data from several drive-thrus to calculate and display service times. Regular timers keep track of consumers moving from the menu board order point through the line to the service window. However, adding more detection points, including greeting time and preview boards, is also feasible. Operators will have access to timer data that will tell them how many cars passed through the drive-through at different times of the day, how long they stayed there on average and were the most extended lines were. Such thorough information makes it easier to pinpoint restrictions and focus on particular drive-thru service regions. The managers can also see issues in real-time, enabling your personnel to adjust quickly to shifting circumstances, enhancing service quality, and offering a positive return on investment.
With the help of timers, operators will be able to determine how many cars passed through the drive-through at different times of the day, how long they typically stayed there, and where the most extensive lines are. This precise data makes it easier to pinpoint problems, focus on specific drive-thru service locations, and act immediately to promote improvements.